We apologize for any issues you have encountered and we strive to provide the best service to make sure you are happy. Below are some guidelines that will help you through the claim process and help you define what damages/defects may be eligible for a claim. This can include return, exchange and/or refund. Please read through it carefully.
Please inspect all shipments immediately upon arrival. If the boxes are physically damaged on the outside, please request a signature from the driver to lay claim on the damages. Pictures of the boxes and damaged merchandise are recommended and will most likely be requested.
The physical state of goods received by customers of Starlight Trading Co. Ltd., are deemed satisfactory unless we are notified of any discrepancies within 30 days of the receiving date. Minor physical flaws are only eligible for discount. Pictures will be requested
Products with electronic deficiencies are eligible for a claim 90 days after the receiving date. Customers are eligible for refunds or discounts.
Please contact Starlight Trading at email@example.com or visit www.starlightgifts.ca/make-a-claim to conveniently make a claim. In order to establish a paper trail, physical copies of claims are mandatory in order to have your claim processed. Please note, pictures are usually requested for defects and large damaged items.
Disclaimer: During the claim process, the return and/or disposal of goods must be authorized by Starlight Trading Co. Ltd., before any action is committed. Furthermore, claims must be authorized and approved before any deductions are made on a customer account. We are not liable for any loss of unauthorized claims. Please note, refunds for shipping charges are not eligible for claims.
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise, as noted above.